Need help ?

Want to keep your car longer?

Rental extensions cannot be made directly on our website. For any extension or modification requests (dates, times, vehicle category, etc.), please contact our reservation center by email at the following address:

• 📞 +590 590 93 18 15 

• or by email ✉️ reservation.europcar@gbh.fr

💡Tip: Plan ahead to guarantee vehicle availability.

Before returning your car, take a few minutes to prepare it properly:

• ✅Fill up the fuel tank before returning the car (the fuel level must be the same as when you picked it up).

• ✅Clean the interior and remove any sand.

• ✅Put away your personal belongings and check the trunk.

• ✅ Park in the "return" area: our agent will come to inspect the vehicle.

💡Tip: if you are flying, allow yourself a little extra time to return the car with peace of mind.

• Slow down, pull over to a safe place, and turn on your hazard lights.

• Use the spare tire (available in the trunk) or the tire repair kit.

If you need assistance, contact us.

Europcar Guadeloupe provides its customers with roadside assistance 7 days a week.

The dedicated phone number is 📞 0690 35 29 52.

🕒 Agency hours and contact information

Pôle Caraïbes Airport (Les Abymes) Open every day from 7:00 a.m. to 9:00 p.m. 📞 +590 590 93 18 15

Jarry (Baie-Mahault) Open Monday to Friday from 7:00 a.m. to 5:00 p.m. 📞 +590 590 26 74 50

In case of an accident:

• Secure the scene.

• Contact the police or gendarmerie, then Europcar Guadeloupe.

  • Pôle Caraïbes Airport:: +590 590 93 18 15

  • Jarry (Baie-Mahault): +590 590 26 74 50

  • Outside opening hours: 0690 35 29 52

• Fill out the accident report form (available in the glove compartment) accurately, providing all the information requested. Incomplete or inaccurate information may result in you being held liable.

• The report must be signed by both parties and submitted to the agency within 5 days.

⚠️ Never leave the scene without filling out the accident report form.

Need to share the driving? Call your Europcar Guadeloupe agency (Pôle Caraïbes Airport or Jarry) with your reservation number. Each additional driver must present their original driver's license when added to the rental agreement.

🧸Lost and found items

Before returning your vehicle, take a few minutes to check that you haven’t left anything behind. 👉 Look inside the glove compartment, door pockets, and trunk — sunglasses, keys, chargers, and personal items are often forgotten. A quick check can save you the trouble of realizing it once you’ve arrived at the airport.

🕓 Plan Ahead for the Shuttle

When returning your car, a Europcar shuttle is available to take you to Pôle Caraïbes Airport. ⏳ To ensure a stress-free journey, allow enough time before your check-in or boarding. That way, you can head to the airport calmly and on schedule.

🚨 In Case of Emergency

• Police / Gendarmerie: 17

• Fire Department: 18

• Medical Emergencies (SAMU): 15

• European Emergency Number: 112

🚗 Europcar Guadeloupe

• Europcar Assistance (7 days a week): +590 690 35 29 52